Field name

Description

Basic Feed Information

Status

Shows the status of the RSS feed, which can be one of the following values:

  • Draft - Work in progress
  • Active - Ready for use
  • Mark As Deleted - Not available for use

Feed Name

Enter the name of the RSS feed

Description

Provide a description of the RSS feed

Retain for (seconds)

Specify the number of seconds that you want to retain the RSS feed before updating the feed. The default value is 3600 seconds.

Permitted Subscribers

Specify groups who want to receive the RSS feed

Drill Down VUI

Specify the name of the view for the form from which you want to receive the RSS feed

Feed Form Details

Server

Specify the BMC Remedy AR System server name from which you want to receive RSS feeds

Important: If you want to receive RSS feeds from remote BMC Remedy AR System servers, add those server names using this field. Make sure that these remote servers are added to mid tier and that you specify the same names.

Form

Specify the BMC Remedy AR System form from which you want to receive the RSS feed

Article Title

Specify the title of the RSS feed, also known as an article

Important: If the value selected in the Article Title field is null or blank, the field name is displayed instead of the field value.

Article Description

Provide a description of the RSS feed

Qualification

Specify qualification criteria for the RSS feed

Sort By

Specify sorting criteria for the RSS feed

Drill Down VUI

Specify the name of the view for the form from which you want to receive the RSS feed

System Information

Flush Cache

Flush the BMC Remedy AR Server cache

Force Refresh

Disregards the Retain for (seconds) field value. Every time a request is raised, the mid tier retrieves the information from the BMC Remedy AR System server.

Important: This might impact the BMC Remedy AR System server.

Request ID

Request ID

Submitter

Name of the user submitting the request

Create Date

Date of creation

Assigned To

Name of the person to whom the RSS feed has been assigned

Last Modified By

Name of the person who last modified this form

Modified Date

Date this form was last modified