Change Management KPI flashboards - Documentation for BMC Helix ITSM: Change Management 23.3

Graph type

Variable name

Data displayed by the variable

Successful Changes

Historical

CHG:CHG:SuccessfulChangesHistory

Changes that were closed successfully for the last year (if the data exists) for the selected company.

CHG:CHG:SuccessfulChangesHistoryC0

Total number of changes that were closed for the last year (if the data exists) for the selected company.

Real time

CHG:CHG:SuccessfulChanges

Changes that were closed successfully in the month.

CHG:CHG:SuccessfulChanges_C0

Changes that were closed unsuccessfully in the month.

Standard Changes

Historical

CHG:CHG:StandardChangesHistory

Changes that were completed successfully with Standard class for the last year (if the data exists) for the selected company.

CHG:CHG:StandardChangesHistoryC0

Total number of changes that were completed in the last year (if the data exists) for the selected company.

Real time

CHG:CHG:StandardChanges

Changes that were completed successfully with Standard class in the month.

CHG:CHG:StandardChanges_C0

Changes that were completed successfully with class not equal to Standard in the month.

Emergency Changes

Historical

CHG:CHG:EmergencyChangesHistory

Completed emergency changes for the past year (if data exists) for the selected company.

Real time

CHG:CHG:EmergencyChanges

Completed emergency changes for the current month for the selected company.

Time to approve

Historical

CHG:CHG:TimetoapproveHistory

Time taken to approve the changes during the past year (if data exists) for the selected company.

Real time

CHG:CHG:Timetoapprove

Time taken to approve the changes for the current month for the selected company.

Time to plan

Historical

CHG:CHG:TimetoplanHistory

Time taken to plan the changes for the past year (if data exists) for the selected company.

Real time

CHG:CHG:Timetoplan

Time taken to plan the changes for the current month for the selected company.

Backlog of Changes

Historical

CHG:CHG:BacklogofchangesHistory

Completed change requests for the past year (if data exists) for the selected company.

Real time

CHG:CHG:Backlogofchanges

Completed change requests for the current month for the selected company.